Today’s businesses are always seeking to exceed customer expectations in order to prosper and grow rapidly. When businesses fail to please their customers, they suffer significant negative consequences such as frustrated customers, decreased customer loyalty, and missed revenue opportunities. 

Service delays, along with cold interactions and delayed responses, compel customers to choose other providers in the market. Such situations have a negative impact on business expansion initiatives as well as reputational damage.  

Does Salesforce Have a Chatbot?

In short, yes. Users can access the chatbot for Salesforce, an AI-powered chatbot that automates customer support interactions. The system works seamlessly within Salesforce CRM, allowing firms to manage customer requests while also providing personalized solutions. Companies can employ GirikSMS zero-code chatbots as an alternate choice for automation because they make the process easier even when users lack technological knowledge. Today’s enterprises demand a Salesforce Chatbot as a vital business tool for flourishing.  

Why are Chatbots Important for Modern Businesses?

In addition to significantly increasing the efficiency of business processes, chatbots can save companies a significant amount of money. If you shop online a lot, you have most likely interacted with a chatbot to track your package or execute your e-commerce request. These are just a few of the ways companies use chatbots to streamline operations and ensure availability to customers round-the-clock.  

Chatbots can Multitask

Chatbots can be used by businesses to answer questions about every aspect of their operations, from marketing and sales to shipping and payment options. Instead of repeatedly forwarding calls and customer service requests to another department, you can train a chatbot in all these diverse areas. Chatbots allow you to offer prompt and accurate responses and improve the speed and efficiency of customer service. To further save labor costs, you can train a chatbot to respond to the most commonly asked questions about your company or service. Let the chatbots take care of your customer support and respond to the typical, repeated queries that most customers have.

Chatbots Work 24/7

Since chatbots don’t take vacation days or breaks, they are the best employees and can work around the clock. They assist in providing answers to frequently asked queries, freeing up you and your employees to focus on more creative and strategic tasks. Chatbots can provide the instant answer that most customers seek. Because customers’ questions will constantly be addressed, you will be able to improve customer satisfaction. This is in contrast to the time it might take for personnel to manually respond to each and every question, which could be several hours or more.

Chatbots are Multilingual

Because chatbots can be easily trained in any language, they can assist customers in any part of the world. This makes it possible for your organization to offer excellent customer service to any customer worldwide, expanding its influence and reach while enabling it to grow and scale more quickly. In contrast to a chatbot that might handle all of these tasks, consider the human resource expenses you would otherwise incur in recruiting and training customer service representatives in each of the countries and regions where your company conducts business. Businesses are able to increase their reach and generate more income in addition to saving money thanks to the chatbot-enabled customer engagement.

Chatbots Offer Personalized Advice

Because chatbots can assess customer preferences and know their purchasing history, they can also provide them with tailored sales advice and product recommendations. This raises the possibility that they will purchase more from the company, bringing in more revenues from repeat business. You might have also encountered this if you regularly buy goods from reputed brands. Unbeknownst to you, this can also be a contributing factor to your frequent purchases of new items from these brands. 

GirikSMS Zero-Code Salesforce chatbot is the ideal solution for seamless automation.

GirikSMS zero-code chatbots are the answer to your hunt for an efficient yet user-friendly solution. Here’s why.

No coding necessary

Building and personalizing chatbots does not require any technological expertise, as is the case with AI chatbots. GirikSMS provides zero-code solutions for enterprises.

Drag-and-drop functionality

Users can design chatbot workflows using a simple, intuitive interface with drag-and-drop capability, allowing non-technical workers to participate in the chatbot creation process.

Multi-channel support

GirikSMS chatbots can be implemented across many platforms, including SMS, WhatsApp, and other messaging services, ensuring availability to a wider audience.

Seamless Salesforce integration

Because it is designed for Salesforce, businesses can use CRM data to create tailored and data-driven chatbot experiences.

Automated workflows

The chatbot can be configured to send scheduled messages in bulk or one-on-one, trigger responses based on contact interactions, and ensure timely follow-ups without requiring human intervention.

Utilizing Salesforce Chatbots in Your Business – Industry Use Cases

Healthcare & Life Sciences

Salesforce Chatbots improve enrolment and management operations for patients, staff, and key stakeholders.

These are the popular healthcare use cases:

  • Managing enrolment and benefits 
  • Scheduling and managing appointments
  • Refilling prescriptions
  • Assessing eligibility for services and benefits
  • Choosing the right healthcare providers

Financial Services

Salesforce Chatbots free up support agents at financial services organizations by redirecting customers to the bot, resulting in significant cost savings. Chatbots, using pre-built templates, can substitute human agents for frequent requests such as tax or premium calculations and insurance updates. Furthermore, chatbots can handle several concurrent discussions on a variety of topics, including loan status, additional product information, renewals, claims, and technical support, freeing up agents for other more critical and strategic tasks.

These are the most popular use cases in financial services:

  • Billing and account management
  • Claims handling
  • Insurance quotes
  • Credit card application processing
  • Contract Renewals 
  • Upselling and cross-selling

Media & Communications

Salesforce chatbots can be built to make personalized recommendations based on user’s interests and browsing behavior. Salesforce Chatbots can improve user engagement and retention by recommending specialized content such as articles, documents, and podcasts.

Salesforce chatbots can help you obtain valuable audience feedback through engaging experiences such as polls, and surveys. You can use this information to tweak your content strategy, develop targeted campaigns, and increase overall audience engagement. In the media business, Salesforce Chatbots can be used for:

  • User authentication
  • Contract renewals and upgrades
  • Managing service packages
  • Handling service outage tickets
  • Troubleshooting support
  • Technical support 

Retail & FMCG

Your business is expected to provide highly customized service wherever and whenever your customers buy your products, whether they are purchasing online or complaining via chat.

In a nutshell, here is what Salesforce Chatbots can achieve for your business:

  • Managing orders
  • Send shipping updates
  • Managing contactless pickups
  • Giving personalized recommendations
  • Handling returns

Energy & Utilities

Salesforce chatbots boost engagement across several touchpoints, including the contact center and field service operations. They can provide tailored offers by accessing and analyzing data on energy usage, boosting energy-saving measures. 

Furthermore, Salesforce chatbots streamline activation processes, allowing for quick and easy onboarding for new customers. During service failures, these bots play an important role in giving real-time updates, and help to affected users, reducing disruptions and maintaining trust. 

Finally, Salesforce chatbots simplify billing and payment, providing customers with handy ways to keep informed and up to date about their energy usage, dues, and payments.

  • Suggesting relevant offers
  • Seamless interaction with the contact center or field service technicians
  • Service activation management
  • Managing service disruptions
  • Managing billing & payments

Public Sector

Salesforce chatbots can play a vital role in transmitting critical public health information, such as vaccination schedules and health alerts. They can provide reliable information, answer questions about health guidelines or services, and support public awareness initiatives. Salesforce chatbots can also manage queries and requests for various government services. 

Here are some of the things Salesforce chatbots can accomplish for your public sector organization:

  • Processing requests and assessment 
  • Managing eligibility 
  • Managing licenses and permits
  • Providing assistance during emergencies
  • Routing information to key stakeholders

Summary

Salesforce users benefit from chatbot integration, which provides scalable automation and boosts client interaction while remaining cost-efficient. This is where GirikSMS excels, providing users with a customizable zero-code chatbot solution.

To know more about how the GirikSMS Salesforce chatbot can transform your business, connect with our expert today.